Client care
Ordering, installation and aftercare
Our team is available Monday to Friday, 08:00 to 17:00 GMT. For anything not covered here, call or write from the contact page.
How do I know how much to order?
Send us the room sizes or book a site visit. We calculate the area and add an allowance for cuts, usually 8 to 10 percent for planks and more for herringbone.
Can I see samples first?
Yes. Visit the showroom at New Achimota, Mile 7, where you can see and handle every sample before you buy. Call ahead on +233 55 222 0145 so we have your range ready.
Can you install materials I bought elsewhere?
In most cases, yes. Send us the product details and we will confirm before quoting. [Confirm before launch.]
Is SPC flooring really waterproof?
The core does not absorb water and will not swell. Standing water can still get into the joints and under the floor, so wipe up spills and fix leaks promptly.
How long do made-to-measure curtains and blinds take?
Usually 5 to 7 days after the final measurements are confirmed.
What is your returns policy?
Unopened products in original packaging can be returned within the period we agree with you. Cut, installed and made-to-measure items cannot be returned unless faulty. See the returns page.
Which payment methods do you accept?
Mobile money, bank transfer, card and cash, as shown at checkout or on your invoice.
The Living Edit
New materials, project notes and trade offers
A short note when something new arrives in the showroom or a project is worth sharing. No spam.