Frequently Asked Questions

Most frequent questions and answers

Are your products genuine?

We are a legitimate authorized retailer. Our products are supplied directly from Authorized Distributors in Europe. Our products are 100% genuine and are sold at competitive prices.

Is my payment secure ?

Yes, all Floor Masters Ghana Online payments are taken through Whastapp Order Checkout, or bank, all of which are widely used and offer buyer protection on all transactions

Can I track my order ?

You will be sent a message with an automated email once goods are dispatched.

We may on occasion use a courier to deliver your order, in which case relevant tracking reference will be emailed to you.

How can I cancel my order ?

Please email us a soon as possible should you wish to cancel your order at [email protected] or alternatively call 0558429424.

In the event your order has already been dispatched it will be your duty to return the goods at your own risk.

Return address: Plot 9 UN Road Madina-Accra Ghana. Please include your order reference

Can I use a GIFT VOUCHER in store ?

Currently gift vouchers can only be redeemed online and cannot be exchanged for cash