Frequently Asked Questions
Most frequent questions and answers
Are your products genuine?
Is my payment secure ?
Yes, all Floor Masters Ghana Online payments are taken through Whastapp Order Checkout, or bank, all of which are widely used and offer buyer protection on all transactions
Can I track my order ?
You will be sent a message with an automated email once goods are dispatched.
We may on occasion use a courier to deliver your order, in which case relevant tracking reference will be emailed to you.
How can I cancel my order ?
Please email us a soon as possible should you wish to cancel your order at [email protected] or alternatively call 0558429424.
In the event your order has already been dispatched it will be your duty to return the goods at your own risk.
Return address: Plot 9 UN Road Madina-Accra Ghana. Please include your order reference
Can I use a GIFT VOUCHER in store ?
Currently gift vouchers can only be redeemed online and cannot be exchanged for cash